Returns and Repairs

To return an item, please call first for a return number (RMA). Place the RMA inside and outside the shipping box. Products returned without an RMA will be refused. There will be no charges when the error is ours.

Return the item to us via a traceable method (UPS or Fedex preferred) for your protection. We will be glad to help you determine which ship method to use.

To reduce the chance for confusion, returns are only accepted within 30 days of purchase. For this reason, please look at your purchase promptly upon receipt.

We cannot accept returns on Made-to-Order products, product modifications, and custom products unless our error, since we cannot sell these items to others. If we make an error, we will replace the product only.

We reserve the right to apply a 20% restocking charge to any returned products except those resulting from our error, based on invoice cost plus shipping.

Any returned product must be shipped freight prepaid to our facility, unless prior arrangements are made. Accent Science™ cannot accept Cash of Delivery (COD) or collect shipments.

We make every effort to work with you if our product does not meet your expectations. We appreciate your business.